Warranty Information

Southern Stars Custom Woodwork warrants to the original purchasers for a period of five years from the original date of purchase that all our wood products will be free from defects in material and workmanship under normal use. All drawer slides and door hinges carry a full lifetime warranty under normal use for the life of the product.

The warranty will not apply to cabinets damaged by abuse, misuse, neglect, exposure to moisture or extreme temperatures, effects from normal wear and tear or accident or other damages which may have occurred after original delivery of the product(s).

Natural products such as wood are selected for their distinct look and texture. Wood has unique grain patterns, knots and colour variances. The natural occurring characteristics of wood are not defects, and as such are not warranted for replacement unless they weaken or compromise the integrity of the product.

Natural wood may vary in colour and characteristics and exhibit subtle changes as it ages. Sunlight, smoke, household cleaners and other environmental conditions may also affect the colour over time. These variations are the nature of the materials in relation to their environmental exposure and are not covered under this warranty.

Hairline cracks are unavoidable in any solid wood cabinetry, and they will occur between stiles and rails. All solid wood behaves this way, the pieces expand and contract at different rates with changes in humidity, and wood movement is much more pronounced across the grain than with it. Cracks are more visible in painted cabinetry.

Your home should be maintained at approximately 40-50% relative humidity. If the moisture level is too low, then wood joints shrink and open. If the humidity level is too high joints can swell and split. To balance the humidity levels in your home Southern Stars recommends a humidifier and or a dehumidifier to keep the relative humidity constant.